Important Message From The Practice

Acle Medical Partnership will remain open and available to serve our patients during the current crisis. We still see people face to face, by phone, or by video.

The best way to get in touch with us is online. Your request is actioned by our administrative team within 90 minutes.

COVID has changed the way we work and live and this will continue for some time, we want to keep the surgery open and doctors available to you. To make sure we are here for you we are taking the extraordinary measures outlined in this message in order to maintain the highest standard of infection prevention and control and to manage the demands on our workforce.

Since March we have not been seeing patients at Reedham Surgery and this will continue for the foreseeable future. This means we can separate our staff ensuring that we are adhering to social distancing. Importantly we are keeping our clinic rooms and patient waiting areas very clean. Reedham surgery will be open for the collection of medications only – You will see the hatch we have installed at the front of the building. Just knock on the window, and we will help.

Appointments are being delivered face-to-face, online and over the telephone and you will be advised on the best approach for you. If you are asked to come into the surgery for a face-to- face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. You can also call NHS 111. Please do not come to the surgery unless you have an appointment. If you are waiting for a check- up, please be assured we will be in touch.

Home visits can be arranged where absolutely necessary.

You will see our front door at Acle is being monitored. We are not closed, we have an intercom system for you to use. The receptionist will come out to you before you come in. Everything is by appointment. Go online or ring us first. If you need an appointment, please visit our website or telephone. Do not come to the surgery to make an appointment or an enquiry as unless you have an immediately life-threatening emergency (for which you should call 999), you will be asked to go home and phone.

Everyone entering the building, staff included, will continue to be temperature and symptom checked before being allowed into the building.

We are taking these precautions because in other epidemics, medical staff have become an important source of infection for patients and we are resolved not to allow that to be the case for us.

If you need to contact our team please Ask the Practice a Question or telephone 01493 717796.

All staff on the ground floor of the building are now wearing protective work wear. If you are seen in an appointment, our clinical team will be wearing protective clothing – a mask, apron and gloves as a minimum. This measure is in place to protect us all, and you in particular. Please could all adult patients wear your own face masks or face covering when attending the surgery. These can help us protect each other and reduce the spread of the Coronavirus.

All calls made to or from the practice are being recorded for training and monitoring purposes.

Thank you for helping us all stay safe and well

The Team at Acle Medical Centre