From 1 December 2014, when you visit the practice you will be asked about whether or not you would recommend the surgery to your family and friends, if they need similar treatment or care. The intention is to create a quick and simple way of collecting patient feedback to improve services.
How does it work?
When you visit the surgery for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience:
“How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?”
You will be asked to choose one of six options, ranging from 'extremely likely' to 'extremely unlikely'.
You will also be invited to tell us why you answered as you did, with space for examples and further detail.
Your response is anonymous and you will be able to post the postcard in a ballot box in the reception area on your way out of the surgery. If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.
You can also participate in the Friends & Family Test via text message.
The Friends and Family Test results will be published on this website.
How will the results be used?
The information will give the practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help the surgery to make improvements for patients.
The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences.
For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily